SoftTouchRentals Account Deletion Policy
SoftTouchRentals (website and mobile apps) lets you request deletion of your account and associated personal data at any time. This page is the official account-deletion resource for Google Play Data safety and for users of our website and apps.
To request account deletion, email support@dollarealms.com with the subject line “Account Deletion Request.” Include the email address on your SoftTouchRentals account. We generally complete deletion within 30 days after verifying ownership.
How to Request Deletion
Follow these steps to request that SoftTouchRentals delete your account and associated data:
- Open your email app and create a new message to support@dollarealms.com.
- Set the subject line exactly to Account Deletion Request.
- In the body, include: (1) the email address used for your SoftTouchRentals account, (2) your full name as shown on the account (if any), and (3) a clear statement that you want your account and associated personal data deleted.
- Send the email. We will reply to confirm receipt and may ask for additional verification to protect your account.
- After verification, we delete eligible account data and confirm when the process is complete (typically within 30 days).
You can also open this page anytime from our Terms & Policies hub on the SoftTouchRentals website (https://softtouchrentals.web.app/m_account_deletion_policy.html).
Information Required
To process your request, please provide:
- The email address registered to your SoftTouchRentals account
- Your full name associated with the account (if applicable)
- Optional: phone number on the account, to help us locate the correct profile
To protect user privacy, we may verify account ownership before processing deletion requests. We will not delete an account until we reasonably confirm that the requester controls it.
What Will Be Deleted
After successful verification, we delete or de-identify the following account-associated data from SoftTouchRentals systems, unless a category below is listed under retention:
Deleted from our systems
- Account credentials and authentication data (login access is revoked; the account can no longer be used)
- Profile information (name, email, phone number, display name, profile photos)
- Host and guest profile content you provided (including listing drafts and listing photos/videos you uploaded, when not required for a retained booking record)
- In-app chat messages and SMS / text conversation content tied to your account that are not needed for legal, safety, or dispute purposes
- Push notification tokens and device identifiers stored for messaging
- Identity-verification materials we store (for example uploaded ID images or selfie copies), when no longer required by law or ongoing investigation
- Other personal information that is not subject to a legal or operational retention requirement
Deletion of account data from SoftTouchRentals does not automatically erase copies held solely by independent third parties (for example Stripe payment processors, background-check providers, or Twilio for SMS delivery). Those providers retain data under their own policies; we will stop active use of your account with our services and request deletion from processors where we control that request and it is available.
Information That May Be Retained
Some information may be kept after account deletion when required for legal, tax, accounting, fraud prevention, safety, or dispute resolution. Retention periods below are maximums for SoftTouchRentals systems; we delete or anonymize sooner when the purpose ends.
Retained data & retention periods
- Payment and transaction records (amounts, dates, Stripe-related transaction identifiers, payout records) — retained up to 7 years for tax, accounting, and financial recordkeeping.
- Booking and reservation records (dates, listing identifiers, guest/host pairing needed to evidence a stay, cancellation history) — retained up to 7 years for legal disputes, chargebacks, and regulatory obligations.
- Fraud, abuse, and safety records (flags, enforcement actions, limited identifiers needed to prevent repeat abuse) — retained up to 2 years, or longer if an active investigation or legal hold requires it.
- Records we are legally required to keep (for example responses to lawful requests, or data subject to a litigation hold) — retained for the period required by applicable law or until the hold ends.
- Anonymized or aggregated analytics that no longer identify you — may be retained indefinitely.
After the applicable retention period ends, we delete or irreversibly anonymize the retained records from SoftTouchRentals systems, except where a longer legal obligation still applies.
Processing Time
Account deletion requests are generally processed within 30 days after we verify account ownership. Retained categories listed above may remain for their stated retention periods even after the account itself is closed.