SoftTouchRentals Data Deletion Request
SoftTouchRentals (website and mobile apps) lets you request that we delete some or all of your personal data without requiring you to delete your account. This page is the official data-deletion request resource for Google Play Data safety and for users of our website and apps.
To request data deletion while keeping your SoftTouchRentals account, email support@dollarealms.com with the subject line “Data Deletion Request.” Say whether you want some or all eligible personal data deleted. We generally complete eligible deletions within 30 days after verifying ownership.
How to Request Data Deletion
Follow these steps to request that SoftTouchRentals delete some or all of your personal data without closing your account:
- Open your email app and create a new message to support@dollarealms.com.
- Set the subject line exactly to Data Deletion Request.
- In the body, include: (1) the email address used for your SoftTouchRentals account, (2) your full name as shown on the account (if any), (3) a clear statement that you want to keep your account, and (4) which data you want deleted — for example “all eligible personal data” or specific categories such as profile photo, chat history, SMS messages, listing photos, or push notification tokens.
- Send the email. We will reply to confirm receipt and may ask for additional verification to protect your account.
- After verification, we delete or de-identify the eligible data you requested and confirm when the process is complete (typically within 30 days). Your SoftTouchRentals account remains active unless you separately request account deletion.
You can also open this page anytime from our Terms & Policies hub on the SoftTouchRentals website (https://softtouchrentals.web.app/m_data_deletion_request.html).
If you instead want to close your account entirely, use our separate Account Deletion Policy.
Information Required
To process your request, please provide:
- The email address registered to your SoftTouchRentals account
- Your full name associated with the account (if applicable)
- Confirmation that you want to keep your account open
- Which data you want deleted (all eligible personal data, or named categories)
- Optional: phone number on the account, to help us locate the correct profile
To protect user privacy, we may verify account ownership before processing data deletion requests. We will not delete personal data until we reasonably confirm that the requester controls the account.
What Can Be Deleted
After successful verification, we can delete or de-identify the following types of personal data from SoftTouchRentals systems (as requested and when not subject to retention below). Your account login remains available so you can continue using SoftTouchRentals:
Eligible for deletion (account kept)
- Optional profile details you choose to remove (for example display name extras, profile photos)
- Host and guest content you provided that is not required for an active listing or retained booking record (including selected listing drafts, photos, or videos)
- In-app chat messages and SMS / text conversation content tied to your account that are not needed for legal, safety, or dispute purposes
- Push notification tokens and device identifiers stored for messaging (you may need to re-enable notifications later)
- Identity-verification materials we store (for example uploaded ID images or selfie copies), when no longer required by law, ongoing investigation, or an active verification requirement for your role
- Other personal information you specify that is not subject to a legal or operational retention requirement
Deletion of data from SoftTouchRentals does not automatically erase copies held solely by independent third parties (for example Stripe payment processors, background-check providers, or Twilio for SMS delivery). Those providers retain data under their own policies; where we control a deletion request to a processor and it is available, we will request it for the categories you asked us to remove.
What May Be Kept
Some information may be kept after a data deletion request when required for legal, tax, accounting, fraud prevention, safety, dispute resolution, or to keep your account working. Retention periods below are maximums for SoftTouchRentals systems; we delete or anonymize sooner when the purpose ends.
Retained data & retention periods
- Account credentials needed to keep your account open (email/login identifiers and authentication data required for you to sign in) — retained while your account remains active.
- Payment and transaction records (amounts, dates, Stripe-related transaction identifiers, payout records) — retained up to 7 years for tax, accounting, and financial recordkeeping.
- Booking and reservation records (dates, listing identifiers, guest/host pairing needed to evidence a stay, cancellation history) — retained up to 7 years for legal disputes, chargebacks, and regulatory obligations.
- Fraud, abuse, and safety records (flags, enforcement actions, limited identifiers needed to prevent repeat abuse) — retained up to 2 years, or longer if an active investigation or legal hold requires it.
- Records we are legally required to keep (for example responses to lawful requests, or data subject to a litigation hold) — retained for the period required by applicable law or until the hold ends.
- Anonymized or aggregated analytics that no longer identify you — may be retained indefinitely.
After the applicable retention period ends, we delete or irreversibly anonymize the retained records from SoftTouchRentals systems, except where a longer legal obligation still applies.
Your Account Stays Open
A SoftTouchRentals data deletion request under this page does not close your account. You can continue to sign in and use the website and mobile apps. If you later want your account removed entirely, follow the steps in the Account Deletion Policy.
Processing Time
Data deletion requests are generally processed within 30 days after we verify account ownership. Categories listed under retention may remain for their stated periods even after we complete your request. Your account stays open unless you separately request account deletion.